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TRACK OVERVIEW
Training and Support
Access all the training and support you need to create a safe, secure, and collaborative learning environment.
WHAT YOU'LL LEARN
If you are interested in pursuing a career in IT Support, this course examines basic job skills that can help ensure you become a successful support agent.
Microsoft
If you are interested in pursuing a career in IT Support, this course examines how to improve your basic customer communication skills.
Microsoft
If you are interested in pursuing a career in IT Support, this course introduces you to basic troubleshooting techniques for managing a customer support case.
Microsoft
If you are interested in pursuing a career in IT Support, this course examines best practices you should employ when documenting support cases.
Microsoft
Learn how to install Windows 10, set up drivers and apps and configure web browsers and OneDrive.
Microsoft
Learn how to maintain and update Windows 10 as well as backup and restore the system.
Microsoft
Learn how to configure Windows 10 devices including data access, authentication and networking.
Microsoft
Learn how to troubleshoot basic Windows issues, using the built-in tools to identify faulty configuration settings.
Microsoft
Learn the basics of computer devices, components, storage, displays, and connection interfaces.
Microsoft
Learn to troubleshoot the most common issues in Office for Windows and Office for Mac.
Microsoft
Learn about Cloud fundamentals, including core cloud concepts, cloud usage models, cloud security basics, and cloud services, and receive an introduction to Microsoft Azure and Microsoft Office 365.
Microsoft